Terms and Conditions

Last updated: 15 October 2025

These Terms and Conditions govern your use of the Häcker Kitchens New Zealand website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these terms.

1. About Us

Häcker Kitchens New Zealand is an authorized distributor of Häcker Kitchens, specializing in premium kitchen, bathroom, and wardrobe design and installation services. We operate in Auckland, New Zealand, and surrounding areas.

2. Use of Website

2.1 Acceptable Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates any applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Transmit any viruses, malware, or other harmful code
• Collect or harvest any information from the website using automated means
• Impersonate any person or entity or misrepresent your affiliation

2.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Häcker Kitchens or its content suppliers and is protected by New Zealand and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Services and Consultations

3.1 Service Provision

We offer kitchen, bathroom, and wardrobe design and installation services. All services are subject to availability and acceptance by us. We reserve the right to refuse service to anyone for any reason at any time.

3.2 Quotes and Estimates

Any quotes or estimates provided are valid for the period specified in the quote. Prices are subject to change without notice. Final pricing will be confirmed in writing before work commences.

3.3 Design Consultations

Design consultations may be offered free of charge or for a fee, as specified at the time of booking. Any designs, plans, or concepts created remain the intellectual property of Häcker Kitchens New Zealand unless otherwise agreed in writing.

4. Orders and Contracts

4.1 Order Acceptance

Your order constitutes an offer to purchase our products and services. We reserve the right to accept or decline any order. A binding contract is formed only when we confirm acceptance of your order in writing.

4.2 Payment Terms

Payment terms will be specified in your contract. Generally:

• A deposit is required to confirm your order
• Progress payments may be required at specified milestones
• Final payment is due upon completion and before delivery
• Late payments may incur interest charges as specified in your contract

4.3 Cancellations and Changes

Once an order is confirmed, cancellations or changes may not be possible or may incur fees. Custom-manufactured items cannot be cancelled once production has commenced. Cancellation terms will be specified in your contract.

5. Delivery and Installation

5.1 Delivery Timeframes

Delivery and installation timeframes are estimates only and may be subject to change due to factors beyond our control, including manufacturing delays, shipping issues, or site conditions.

5.2 Site Preparation

You are responsible for ensuring that the installation site is properly prepared and accessible. Any additional work required due to inadequate site preparation may incur additional charges.

5.3 Inspection

You should inspect all delivered items upon arrival and notify us of any defects or damages within 48 hours. Claims made after this period may not be accepted.

6. Warranties and Guarantees

6.1 Product Warranties

Häcker Kitchens products come with manufacturer warranties as specified in your product documentation. Warranty terms vary by product and will be provided at the time of purchase.

6.2 Installation Warranty

We warrant that our installation work will be carried out in a professional and workmanlike manner. Defects in workmanship will be remedied at no cost if reported within the warranty period specified in your contract.

6.3 Consumer Guarantees Act

Nothing in these terms limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection legislation.

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, consequential, or special damages
• Our total liability is limited to the amount paid by you for the specific products or services
• We are not liable for delays caused by circumstances beyond our reasonable control
• We are not responsible for damage to existing structures or utilities not disclosed prior to commencement

8. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions. Please review our Privacy Policy to understand how we handle your information.

9. Third-Party Links and Products

Our website may contain links to third-party websites or feature third-party products. We are not responsible for the content, products, or services of these third parties. Your dealings with third parties are solely between you and that third party.

10. Dispute Resolution

In the event of any dispute arising from these terms or our services, we encourage you to contact us first to seek an amicable resolution. If a resolution cannot be reached, disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Entire Agreement

These Terms and Conditions, together with any written contract for services, constitute the entire agreement between you and Häcker Kitchens New Zealand regarding your use of our website and services.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: